Frequently Asked Questions
Q: How will I find my driver when I arrive at the airport?
A: When you arrive in the baggage claim area call or text our main #. If you have no bags to claim contact us when you exit the airplane. At the Denver airport our drivers will always be on level 5 island 2. At the Eagle airport we will be waiting just inside the West entrance.
Q: Can we stop for groceries and supplies on the way to our hotel or condo?
A: Yes, all trips from the airport include one stop up to half an hour, in addition to any restroom or comfort stops. If you would like to stop on the way to the airport, please make that clear when you make your reservation so we can allow ample time.
Q: What happens in the event of traffic and or closures of I-70?
A: We are based in the mountain resort areas so our drivers will always be at your hotel or condo on time for your return trip to the airport, not stuck on the wrong side of the pass. Extended closures of I-70 are actually quite rare. In the event this does occur our staff will work with you to make appropriate decisions about what to do next.
Q: Do you provide child seats?
A: Yes. Please advise us of the height and weight of the child and what type of seat they use at home.
Q: How do I know when to schedule my return trip to the airport?
A: Our reservation specialists will be able to recommend a pickup time that should get you to the airport on time. On certain weekends, holidays, or in the event of inclement weather this may be several hours before your flight. Our ability to change your pickup time on short notice may be limited.
Q: Can I bring my skis or snowboards?
A: Yes. All our vehicles are equipped with enclosed ski carriers to fit your skis or snowboards and protect them from the elements. If you plan on traveling with more than 4 pairs of skis or 4 snowboards please advise us at the time of your reservation. These carriers also work great for your golf clubs in the summer months.